Know Your Rights
Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.
Will the insurance company guarantee your work?
We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.
Who pays for repairs?
It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.
Do I have to accept the insurance company's appraisal of damage?
No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.
Do I have the right to a rental car?
If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.
If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.
Want more information on your rights? To make an appointment, call us at 718-786-5640 or make an appointment online!
Know Your Rights
I have been a customer for 18 years and continue to be impressed by the competence, honesty, and kindness of Buddy and Andre. Yesterday I got in a minor collision and Buddy was so supportive as I made an hour's worth of phone calls to my insurance company from his phone! They value excellent customer service above all else. A true gem of a company...so rare in the auto repair world.
Andre and Buddy at Barnett Auto were extremely honest, friendly, quick, and affordable. I highly recommend this place- they were exactly what I hoped for.
I am impressed! Andre is a straight shooter. His work ethic and integrity live up to the other things I read about him on Google and on the CarTalk web site. Andre checked a car we were considering the purchase of and came back with a thorough inspection report, with a short list of things that were wrong. Andre helped us see that these problems in context, noting that none were not so severe as to warrant rejecting the vehicle. The price Andre charged us was very reasonable. He offered to reinspect the vehicle after the dealer fixed the problems for free. I would recommend Barnett Auto to anyone and will definitely go to Andre if and when there is the need.
Andre is the BEST!! I keep my cars forever and Barnett Auto is why they last. I have had several cars in his care for the past 10+ years and he is by far the best mechanic around. He is an excellent diagnostician! He will do what needs to be done and his work ethic is unsurpassed and meticulous. I have recommended several people to Barnett Auto who have had nothing but great things to say about him too. I know sometimes it's hard to put "honest" and "mechanic" in the same sentence, but with Andre and his staff you can rest assured you are getting the absolute best care for your cars.
This is one of the few places I know where you can count on having your repair done correctly and know that you aren't going to pay more than you should. I highly recommend Barnett Auto.